Refund Policy

✓  Eligible for Refund

  • Incorrect items delivered
  • Missing items in order
  • Damaged packaging on receipt
  • Quality-related concerns

✕  Not Eligible for Refund

  • Change of preference after confirmation
  • Incorrect delivery details provided
  • Partially consumed products
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Our Commitment

Customer satisfaction is important to Big Daddy. We stand behind the quality of every product we serve. If something goes wrong, we want to make it right.

✅
Eligible Refund Situations

We are happy to review refund requests in the following situations:

  • Incorrect items delivered — not what you ordered
  • Missing items from your order
  • Damaged or compromised packaging upon delivery
  • Genuine quality-related concerns with the product
Please report any issue immediately upon receiving your order to help us resolve it quickly.
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Non-Refundable Situations

Refunds will not be applicable in the following scenarios:

  • Change of preference or taste after order confirmation
  • Delivery failure due to incorrect address or details provided by the customer
  • Products that have been partially consumed
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Refund Process
1
Report the Issue Contact us immediately through our official channels with your order details.
2
Review Our team will review your request and assess eligibility.
3
Resolution Approved refunds will be processed through the original payment method.
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Replacement Policy

In certain cases, we may offer a product replacement instead of a monetary refund. Our team will communicate the best resolution based on the nature of the issue and availability.

We always aim to resolve issues in the most convenient way for our customers.
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Cancellation Policy

Order cancellation requests may only be accepted before preparation or dispatch has begun. Once an order enters preparation, cancellation may not be possible.

To cancel an order, please contact us immediately through our official communication channels with your order details.